SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at marketing@respokare.com or mailing us at: Innonix Technologies Ltd 13/F, LiFung Centre, 2 On Ping Street, Siu Lek Yuen, Shatin, Hong Kong. 

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. 

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at marketing@respokare.com or by mail at Innonix Technologies Ltd. At 13/F, LiFung Centre, 2 On Ping Street, Siu Lek Yuen, Shatin, Hong Kong.

Privacy Policy

We value our customers and respect their privacy. We seek to provide products, services, and valuable offers to you and your family. We collect information from our interactions with you, other customers and other parties to help us achieve that goal. Your privacy is important to us. As described in this Privacy Policy, we do, however, share your personal information with our affiliates and certain third parties who provide services on our behalf. 

We have made this Privacy Policy available to you to let you know what kind of personal information we collect, how it is handled, with whom it may be shared, and how you may access the data you provide to us. This policy governs how we collect, use and disseminate the personal information we collect from and about you. Our policy also describes the choices you can make about the way your personal information is collected and used. By visiting any part of our website (the "Site"), you consent to the policies and practices described in this Privacy Policy and the Terms of Use of our Sites, which are incorporated herein by reference.

Security - Safeguarding of Your Information

We endeavor to protect against unauthorized disclosures by trying to limit access to nonpublic customer information to the people who need that information to do their jobs. We also inform employees and consultants of Innonix Technologies (HK) Limited and its subsidiaries about their responsibility to adhere to our own business ethical standards and confidentiality policies. To prevent unauthorized access, maintain data accuracy and ensure the correct use of personal information, we have put in place physical, electronic and managerial procedures to safeguard and secure the confidentiality and integrity of the personal information we collect. These safeguards are designed to protect against, but are not a guarantee against, the loss, misuse and unauthorized access, disclosure, alteration and destruction of personal information.

We use technology designed to transfer information securely from your web browser to our web servers. This should mean that all of your personal information is encrypted to avoid the decoding of that information by anyone. To check the security of your connection, look for an unbroken key or a closed lock (depending on your web browser). This and a change in the first characters of the site address from "http" to "https" should alert you that this technology is active.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. When you start your session in a password protected area please make sure you have a secure connection and that you log out once you have finished.

We will never ask you for your account’s password either in writing (via email or otherwise), in person or on the phone. If you suspect that the security of your account has been compromised or if there is unauthorized use of your account, please contact us immediately.

Types of Information We Collect and How We Collect It

For illustrative and not by restrictive purpose, we may collect information such as your name, email, postal address, phone number, billing information, credit card information, birthday and gender of your children when you register this information with our Site; make a purchase or provide this information; place an order online; save your information with us online; use a mobile application; or participate in contests, promotions or surveys. We may combine information about you that we have with information we obtain from business partners or other companies. You may choose not to provide certain information, but choosing to do so may prevent you from being able to take advantage of many of our Site's features or from conducting transactions. 

When you submit a question to customer service, we may need your email address and contact number to respond, and you may also provide us with additional information to help us answer your question.

We maintain a record of your product interests and the purchases you make, and may secure information about you from our joint marketing partners or from unrelated third parties. We may also collect demographic information, and we may use mailing lists from third parties.

Whenever you browse our site, we automatically receive and record information, such as your IP address, browser type, domain name and specific web pages through which you click.

We may use computer "cookies" (small files placed on your hard drive) to make your shopping experience more efficient, convenient and personalized. Cookies are alphanumeric identifiers that enable our systems to recognize your browser and share information with your computer. Through the use of these cookies, we may automatically collect information and data, such as your IP address, browser type, domain name and specific web pages through which you click. Cookies are not required for you to browse our site, but they are required to add items to your shopping cart and for you to place an order. Cookies should not contain personal data other than your IP address. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of our Site's features, and we recommend that you leave them turned on. By using the site you consent to our use of cookies. To learn more about cookies and how to use them visit the Help portion of your internet browser.

We may also use third party companies to place advertising at other sites across the Internet. These advertising companies collect information about your visits to our Site or interaction with our email through the use of "web beacons". This technology allows them to use information about your visits to this and other websites to help us serve you better. We also use web beacons to review how visitors navigate the Site or interact with our email advertising.

To provide location-based services on our Site and through any mobile applications we use we may need to capture and record location data regarding your use of the Site or mobile applications and your travels to provide location-related functionality ("Location-Data"). We may link that Location-Data to other information that you provide to us or that may be accessed in connection with your use of the Site or the mobile applications. Your use of, and our ability to offer functionality through, the Site or mobile applications is then enabled through our use and disclosure to third parties of Location-Data and associated information.

How We Use Your Information

Our primary purpose for collecting personal information is for us to provide you with a safe, efficient and beneficial experience. We may use your personal information for the purpose of improving our services and our Site's contents or mobile application layout and functionality; to inform you about future marketing, service updates and promotional offers; to communicate preferences which you have indicated; to customize the advertising and content you see and improve future shopping for you; to determine whether you are eligible for an offer; to verify information; to improve our services, or for any other purpose disclosed at the point of collection. We may also use your information to provide services and customer support that you may request, as well as to correct problems, resolve disputes and collect fees.

When you browse our Site or make a purchase online, the information recorded and collected automatically, such as your IP address, browser type, domain name and specific web pages through which you click, is used in aggregate to help us look for trends so that we can improve our Site and your browsing experience. These statistics may also be used in communications, such as our report, but we do not identify individuals in these communications.

When you purchase items from us, we use your personal information to process and fulfill your order, send you emails or SMSs to notify you of order status, or to contact you by phone, or email if we have questions regarding your order or purchase.

When you register with us or when you make a purchase at a store or one of our Sites, we may use your personal information to send you information and updates about new products, special sales and promotions related to your purchase, and to help us learn more about your shopping preferences. These communications may be sent via email, postal mail, telephone text message, or through a mobile application. You always have the choice to opt-out of receiving these marketing communications. 

If you participate in a contest or promotion, online, over the phone, through a mobile application or at one of our stores, we may use your personal information to contact you via email, postal mail, telephone, text message, or through a mobile application regarding our products, services, contests and promotions. You may choose at any time not to receive these marketing communications. We may still need to contact you on a limited basis, however - for example, to notify winners and to fulfill promotional obligations.

We may also use the information we collect on our Site as necessary to comply with legal requirements, to enforce the Site terms of use, to prevent fraud, to co-operate with law enforcement and regulatory authorities and to stop other prohibited, illegal or harmful activities.

We share information across the employees and consultants of Innonix Technologies (HK) Limited. When you provide us with your personal data, you acknowledge that this information may be stored and processed on our servers, and will be stored and processed at our discretion on any of RK Respokare's servers wherever located. 

Our Disclosure of Your Information 

We may combine your information with information we collect (such as demographic data) to improve and personalize our services. We may also use third-party companies to assist in collection and analysis of data collected through the use of web beacons. 

We may share your personal information with affiliated companies that are subject to privacy policies consistent with this policy.

We may also share your personal information with outside companies that perform services specifically for the employees and consultants of Innonix Technologies (HK) Limited. We may employ independent contractors, vendors and suppliers to provide specific services and products. Those services may include them hosting your data as well. For example, we may retain an outside company to create and distribute a direct mail or email offering. Other examples include fulfilling orders, delivering packages, sending postal mail, email, or text messages, communicating with our customers, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, fraud screening, translation services and providing customer service. They may sometimes have access to information collected by us, including your personal data, in the course of providing products or services to us. In those situations, the outside company is performing work for us, and we take appropriate steps designed to ensure that your personal information is used only to provide the services requested by us.

We may also disclose that personal information to third parties to whom you explicitly ask us to send your information.

We reserve the right to release account and other personal information about you when we believe release is appropriate to comply with the law, in response to legal process and law enforcement requests, to enforce or apply our Terms of Use and other agreements, or to protect our rights, property, safety or other interests those of our parent company, affiliates and shareholders, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Any personal information shared via any mobile application or on another website (such as Facebook, YouTube, Google+, Twitter, Skype, QQ or Instagram) may become public information. We cannot control the use of information disclosed in public forums, such as forums, bulletin boards, blogs, chat rooms, and networking functions of mobile applications. You should exercise caution when disclosing information in these public areas, especially your Location-Data, and be careful how you disclose your Personal Information. Content posted in public areas of our mobile applications, including advice and opinions, represents the views and is the responsibility of those who post the content. We do not necessarily endorse, support, verify, or agree with the content posted. If you have any questions or comments about any content on our mobile applications please contact us. 

Links to Other Sites and Services 

Our Sites may contain links to other sites. You should review the policies of those sites before providing any personal information, as we do not control their privacy policies or practices. Our Sites provide links solely for the convenience and information of our customers. 

We provide individuals with reasonable access to their personal data. You can contact us in order to have it corrected, amended or deleted where it is inaccurate or inappropriate for the specified purposes of processing.

The easiest way to look at the personal data we hold and to correct it is to log on if you have an online account with us. There you can access or amend all of your personal data and contact information that we collect online. You can also correct factual errors in your personal data by sending us a request that accurately describes the error. To protect your privacy and security, we may ask you to verify your identity and/or provide other details to help us respond to your request before granting access or making corrections. Please note that any requests to update your personal information may take up to 10 days for your email request, and 6-8 weeks to process your postal mail request.

If you are not able to log on you may also update your personal and contact information by sending us an email: cs@rkmask.com

If you receive promotional emails, marketing communications, text messages or other communications from us and you wish to stop receiving the materials, please let us know by contacting us at cs@rkmask.com; or you may also click on the unsubscribe link at the bottom of each email (if available) that you receive from us. Log on with your email address and password. If you ask us to remove your name and address from our list, we will maintain your name in a "do not contact" file to ensure that we can honor your request.

Amendments to Our Privacy Policy

We reserve the right to change our Privacy Policy as our business changes. If our policy changes in the future, we will post an updated privacy policy on our Site. You can tell if this policy has changed by checking the revision date that appears at the end of this policy. If you would like a permanent record of this privacy policy please print a copy.